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SALON ETIQUETTE | OUR POLICIES
SALON ETIQUETTE | CANCELLATIONS
We understand that the occasion may arise that your scheduled appointment may need to be canceled and rescheduled due to an emergency. In order to accommodate to all guests and service providers schedules, we ask that if you must cancel and reschedule your appointment, that you do so 24 hours prior to your scheduled appointment. Please be advised that cancellations or no shows under 24 hours will require a 50% fee of your originally scheduled service on the credit card given on file. If the 50% fee is unable to be processed day of, the fee will then be due before your next appointment. In the event a guest cancels, no shows, or reschedules after the 24 hour policy, a third time, will result in same-day appointments only.
SALON ETIQUETTE | SERVICE DISSATISFACTION
We understand that the issue may occur that you are dissatisfied and unhappy with the outcome of your service(s). Our guest satisfaction is of our utmost desire, and strive to give each guest the best possible service. Listed below is our policy for dissatisfied services.
If you are dissatisfied with your services please call the salon and speak with management within one (1) week of receiving that service. Although we do not issue refunds on salon & spa services, we will do our best to find a resolution to the issue addressed by you. After speaking with management we require a visit back to the salon within one (1) week of the original service so the issue can be addressed by the service provider you received the service from. Upon doing this, if you do not feel the issue has been resolved and you wish to see another service provider, you may be charged for the service to be performed again, unless approved by management.
SALON ETIQUETTE | FASHION COLORS
Please be advised that in most cases fashion colors will only last 2-4 weeks. These colors may be difficult to achieve and maintain, and may take several processes to achieve. Your service provider may recommend several processes to maintain the health and integrity of your hair.
SALON ETIQUETTE | AT-HOME CARE
Please note that we cannot guarantee our salon services such as hair color, keratin treatments, or skin care treatments without the proper use of at-home care/products that has been recommended by your service provider and the salon.
SALON ETIQUETTE | MINORS
Minors under the age of 18 are not permitted in the salon without a legal parent or guardian. Out of respect for our guest's experience at the spa, minors under the age of 18 are not permitted in the spa unless they are receiving a service.
SALON ETIQUETTE | ELECTRONICS
In order for all guests at The Beauty & The Beard Salon and Spa to have the best relaxing service possible, we ask that all electronics such as cell phones, tablets, and laptops be silenced while they are in use in the salon.
SALON ETIQUETTE | GIFT CARDS
Gift cards purchased from The Beauty & The Beard Salon and Spa, LLC. must be presented at the time of service. The Beauty & The Beard Salon and Spa, LLC. is not responsible for lost, stolen or damaged gift cards and are not responsible for unauthorized use. Gift cards are not redeemable for cash, and may only be used for services and products at The Beauty & The Beard Salon and Spa. Gift cards may not be used as a gratuity towards your service provider performing your service(s).
SALON ETIQUETTE | PRODUCT RETURN POLICY
Although we trust and believe in our products that we sell, we understand that there may be an instance where you don't feel a particular product suits you. If you are dissatisfied with your product purchase, you may return that product within 14 days of the purchasing date. If the product is opened, it must remain no less than 75% full of the original product it contained. If we suspect that a false product was placed in the bottle, your return will be denied. A receipt and a valid form of state I.D. must be present at time of return.
SALON ETIQUETTE | PRIVACY
All employees of The Beauty & The Beard Salon and Spa have the legal right to personal privacy in the work place. This includes, but is not limited to: age, sexual preference, religion, residential address, workplace address, phone/contact information, etc. This includes personal information from other employees and guests. If an employee feels their personal privacy rights are being infringed upon by a guest, the employee will inform management of the problem and both the employee and management have the right to refuse your service(s) until further notice or until the situation is resolved. If an employee feels another employee is infringing on their personal privacy, management will take action to resolve and/or address the situation. If an employee feels threatened by a guests or employee, legal action may be taken. As a guest of The Beauty & The Beard Salon, you also have personal privacy rights. These include but are not limited to: age, sexual preference, religion, residential address, workplace address, phone/contact information, etc. If you have any questions or concerns you may ask to speak to management at any time.
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