SALON ETIQUETTE | OUR POLICIES
SALON ETIQUETTE | CANCELLATIONS
We understand that the occasion may arise that your scheduled appointment may need to be canceled and rescheduled due to an emergency. In order to accommodate to all guests and service providers schedules, we ask that if you must cancel and reschedule your appointment, that you do so 24 hours prior to your scheduled appointment. Please be advised that cancellations or no shows under 24 hours will require a 50% fee of your originally scheduled service due at your next appointment. In the event a guest cancels, no shows, or reschedules after the 24 hour policy, a third time, will result in same-day appointments only.
SALON ETIQUETTE | DISSATISFACTION
We understand that the issue may occur that you are dissatisfied and unhappy with the outcome of your service(s). Our guest satisfaction is of our utmost desire, and strive to give each guest the best possible service. Listed below is our policy for dissatisfied services.
If you are dissatisfied with your services please call the salon and speak with management within one (1) week of receiving that service. If you feel the service needs to be performed again, an appointment can be set up via phone or in person with management to resolve the issue. If you wish to see another service provider, you may be charged for the service to be done again, unless approved by management.
Please be advised that in most cases fashion colors will only last 2-4 weeks. These colors may be difficult to achieve and maintain, and may take several processes to achieve. Your service provider may recommend several processes to maintain the health and integrity of your hair.
SALON ETIQUETTE | FASHION COLORS
SALON ETIQUETTE | AT-HOME CARE
Please note that we cannot guarantee our salon services such as hair color, keratin treatments, or skin care treatments without the proper use of at-home care/products that has been recommended by your service provider and the salon.
SALON ETIQUETTE | MINORS
Minors under the age of 18 are not permitted in the salon without a legal parent or guardian. Out of respect for our guest's experience at the spa, minors under the age of 18 are not permitted in the spa unless they are receiving a service.
SALON ETIQUETTE | ELECTRONICS
In order for all guests at The Beauty & The Beard Salon and Spa to have the best relaxing service possible, we ask that all electronics such as cell phones, tablets, and laptops be silenced while they are in use in the salon.